OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. All our product photos are taken to reflect the actual item you will receive. We do our best to ensure accurate colors, details, and descriptions. If there are any slight variations due to lighting or screen settings, they will be minimal. And if your order ever arrives different from what you expected, our support team will be happy to help resolve it quickly.

Where can I view my sales receipt?

You can view your sales receipt in your account dashboard. Simply log in, go to “My Orders”, select the order you want, and your receipt will be available for download or viewing. You’ll also receive a copy of the receipt by email immediately after your purchase.

How can I return an item?

Returning an item is easy. Just go to your “My Orders” page, select the product you want to return, and click “Request Return.” Follow the instructions provided, and our team will guide you through the process.
Make sure the item is unused and in its original packaging. Once we receive and inspect it, we’ll process your refund or exchange right away.

Will you restock items indicated as “out of stock?”

We restock many of our popular items regularly. If a product is marked “out of stock,” it may be on the way back. You can click the “Notify Me” button (where available) to get an alert as soon as it’s restocked.
For limited-edition or seasonal items, restocking may not be guaranteed. If you ever need details about a specific product, our support team is always happy to help.

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Where can I ship my order?

We currently ship orders to all locations listed at checkout. Simply enter your address while placing your order, and you’ll see whether delivery is available for your area.
If your location isn’t supported yet, feel free to contact our support team—we’re always working to expand our delivery coverage.

INFORMATION ABOUT US

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